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Help Center

    • Come visit us at:

      1114 N Boulevard
      Richmond, VA 23230

      1114 E Main St
      Richmond, VA 23219

      1106 N Parham Rd
      Richmond, VA 23229

      211 N Washington Hwy
      Ashland, VA 23005

    • Monday - Friday : 8:00 AM - 5:00 PM
      Saturday : 8:00 AM - 4:00 PM
      Sunday: 10:00 AM - 2:00 PM

    • Feel free to call us at 804-353-9600. You can also submit your question or comment to our Contact Us page, and a florist will get back to you right away.

    • Most floral arrangements will last from 4 to 7 days - or longer - depending on the type of flowers included and the level of care they receive. Just a little extra care can make a big difference!

    • As pretty as they may look, don't keep them in direct sunlight. Try to keep them in a cool area, but away from direct cooling vents or fans, as they will dehydrate faster.

    • Believe it or not, that flower food really will help deliver nutrients to your stems and keep them lasting longer. Mix the packet with water according to directions, and then place your arrangement in water after the solution is dissolved.

    • When the water is no longer clear, change the water. This is a step that is easy to forget about due to our busy schedules, but it is a big one!

    • Because of the nature, seasonality, and regional availability of flowers, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations.

    • Please call us with any special requests or instructions, and our florists will be happy to assist you!

    • Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may substitute items of equal or greater value to ensure timely delivery if the flowers you requested are not available and we're not able to contact you using the information you provided.

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